Something dawned on me today, I realized that I’m spending too much time snooping around friends on Facebook, time which I should have been spending studying and hanging out. Anyway, because I find Facebook as a more enjoyable place to spend time than the real world (which is scary) and being a member of what we now call the “Facebook cult”, I realized that the most crucial aspect of Facebook is creating a flawless profile, just so I don’t look much of a loser, especially if that cute Brazilian chic from school checks me out. Many of us are guilty of spending hours upon hours crafting our profiles to ensure everyone would think we are cool, with the flattering pictures of course, thanks to Adobe Photoshop.
There is the friend request from those people from high school who we actually never talk to. And then, there’s that whole poking thing, what’s the deal with that? “You have been poked,” do you want me to poke back? I mean, isn’t poking an action word? Don’t poke me because I poke back! Like a hundred times. There’s also the stalking thing, and this is my favorite. Let’s face it; Facebook is an internet stalker‘s dream! Well, I wouldn’t need Facebook if there is a website that would just tell me whether or not my exes got fat. That would be awesome.
Facebook killed normal human interaction and it’s the truth, wouldn’t you rather meet some of your friends in person? I can’t, sorry I gained 20 pounds last summer. It’s much easier on Facebook, I don’t have to dress up, take a shower, use perfume and mouthwash. On Facebook you can’t smell anyone! Everyone is attractive because everyone has picked a good profile photo. And if somebody posts a negative comment, there is always the “unfriend” and “block” buttons that we all love. And how about our parents “friend-ing” us? Is that even a word? I heard about 50% of parents “friend” their children on Facebook. So Mom, please stop tagging me with my naked childhood pictures, its super embarrassing!
Facebook is the only place where people can actually talk to a wall and not be considered a loser! like for example, my wall post before a big test: “jumping off a bridge today, somebody please stop me”, the result, 12 likes and 18 comments wishing me good luck! what was that all about?
Most Facebook aficionados checks their status updates first thing when they wake up, and then checks their Facebook pages as many as seven times while at work, at class and then checks Facebook again when they get home and one more time before they go to sleep. If you’ve been keeping count, that’s about 10 times a day.
Facebook is very interesting since it helps you to keep in touch with friends around the world. But if you are spending large amounts of time on this site which eventually deprives you of other important matters in your life, like your 11 hours playing time of Halo 3, then you need to cut down the hours of use immediately. Being addicted to Facebook can ruin your life. So, watch out John!
I’m so deep into this, I need to quit. And by the way, I’m also scared because my boss is following me on twitter.
“A patient can be best viewed as the most important visitor on our premises. He may be dependent on us, but we are also dependent on him. He is not an interruption to our work, he is the purpose of it. He is not an outsider to our work, he is central to it. We are not doing him a favor by serving him. He is doing us a favor by giving us the opportunity to serve him.”~excerpted from the Wall of Silence, by Mahatma Gandhi.
I think one of the most misunderstood idea about business is that people are either doing things for altruistic reasons or they are greedy and selfish, just after the profit. That type of dichotomy portrays a false image of a healthcare business. The whole idea is to do both: The hospital has to grow and earn a profit, but in such a way that it should provide cheap and excellent services which the consumers will love.
It’s not easy to be sick, I remember myself as a very sickly kid with frequent hospitalization. Yeah, I wish they provide frequent flyer miles; I could have had a million points. But growing up, I did not really get the best hospital experiences; I grew up in a remote province of a third world country which hospitalization is a luxury. Even if we have the best health care providers, we also have the worst medical equipment, and remembering it is just utterly horrible. Hmmm, just imagine the dextrose packaged in a bottle, really in a bottle? and mixed with the knockoff stuff made from China, LOL that’s not a relief. I hope it was the right thing because the directions came in Chinese characters, and we did not even know when the expiration date was. If my aunt wasn’t my primary care physician, things could have gone worse. Well it came out to be fine, or maybe not…
Doesn’t it feel better when we are able to know what our patient wants?
Because as Healthcare providers, our job every day is to make every important aspect of our patients’ hospital experience a little bit better. It is comforting to know that the service is there and that, should it be necessary, the patient will get to see a doctor quickly, their symptoms will be examined and an accurate diagnosis will be made.
When I’m in the hospital I’ve always wanted to receive good medical treatment with the minimum of hassle and in the shortest possible time. I wanted to be treated with compassion, dignity and respect, and return to getting on with my life with no bad memories of my experience.
We know what it is like to be a patient. Real healthcare is about having good doctors, nurses and healthcare managers who build a relationship with patients and their families, and who show an awareness of the social context in which their patients live.
Remember, we need to provide services that patients will love day after day after day, to the point that they just want more of it. Well, not that we want them to stay longer in the hospital or stuck them with a hundred I.V. needles before getting a clear line, but for them to have the best hospital experience they can ever get. People expect good service but are we willing to give it?
As far as patients are concerned, nurses and doctors who are on the frontline of this business model are the hospital. This is not a burden, but the core of the job. As healthcare providers we hold in our hands the power to heal and teach– perhaps even to make or break the hospital. Our patients don’t expect us to be perfect, but they do expect us to fix things when they go wrong. We are teachers, we help people, make them feel safer, taking them from fear to love, from ignorance to knowledge. Should a long-term disease or condition have been diagnosed, we have the power to make them feel comfortable, help them to gain an understanding of their illness, and keep them up-to-date on new treatments.
In the end, our patients don’t know or care, if they are in a small or large or a reputable hospital. They only focus on one thing ~ the services we provide.